I am the property coordinator for a property in Elkhorn. We had water intrusion in the basement and black mold. I first contacted another company, and was very disappointed with the service we received. The following week I contacted SERVPRO. I was immediately contacted and they put me in contact with Jared, the PM. He was professional, responsive, PATIENT, knowledgeable and thorough. He kept me updated in a timely manner. Made the entire process so easy. I would highly recommend Jared and his team!